Damaged or Defective partsIf you are missing parts or have damaged parts do not return the unit to the store where you purchased it -- we will send replacement parts directly to you. We have a convenient email form: [email protected] that allows you to request the parts you need 24 hours a day. Most replacement parts are sent the same day via UPS.
If you would like to request parts over the telephone or need help with assembly, please call us at 607-652-7321 between 8am and 3:30pm EST, Monday thru Friday. If you are calling after hours, please leave a message – we return all calls. Product Return InstructionsIt is vitally important that you contact us before returning your purchased item. We will issue a Return Authorization Number (RAN). This number will be emailed to you along with return delivery instructions. Returned items must arrive no later than 10 days after the RAN has been issued.
For a full refund to be credited it must be within 30 days of sale date. The product must be completely unassembled, in its original packaging, in saleable condition, and shipped via UPS with shipping insurance. You are responsible for the return shipping cost. When you receive a tracking number from UPS, it must be emailed to us. This tracking number is our confirmation that the item has been shipped to us, and we can track the package if there are any delays. Although we expect the item delivered within 10 days after you have received your RAN, if there is an issue with the UPS delivery (weather, lost shipment, etc.) you won't be held responsible if, and only if, the tracking number has been emailed to us here at catskillcraftsmen.com. After the item is received and has been inspected, a full refund will be credited back to you. If you want to return an item AFTER you have already assembled, or begun assembling it, please be advised that the item is now considered to be in not re-saleable condition, and a full refund cannot be made. A partial refund may be made, but it would be contingent on a full inspection of the returned product to see if any parts can be salvaged by the manufacturer, and then a refund would be made based on these findings. An inspection of an assembled (and then disassembled) or partially assembled product can take as long as two weeks and often results in a refund of a fraction of the original purchase price. To avoid a situation similar to this, we highly suggest that you completely examine the product you have purchased before beginning assembly. This way, if you see anything that would cause you to want to return the product, it can be done promptly and you can receive a full refund. We will make every effort to ensure you are satisfied with your purchase, so don't hesitate to contact us with any questions or concerns regarding your purchase. |
Canceling or Exchanging an OrderCancelling An Order
We pride ourselves on expedient shipping and quick delivery. Therefore if you want to cancel an order, contact us immediately. We will make every attempt to cancel the order before it ships. Once it is shipped via UPS, however, we cannot cancel the order, and it must be returned following the Product Return Instructions above. After your order is cancelled, or the product is returned, you will be credited a full refund. Exchanging Products We offer a wide range of items, so you may, after ordering, realize that another item we offer is a better fit for your kitchen. Contact us immediately, and if the order has not shipped, an exchange can easily be made. If the order has shipped, please refer to the Product Return Instructions above. Undeliverable OrderIf your order is undeliverable because of an incorrect or incomplete shipping address which you provided to us, and your order is returned to us, you will need to decide if another shipping attempt is to be undertaken. If you would like us to make a secondary shipping attempt, you will be responsible for the cost of the first shipping attempt. If you decide you would not like us to make a secondary shipping attempt, we will refund the purchase price less the cost of the first shipping attempt.
Because mistakes can happen, we highly recommend that you completely review the emailed order invoice when you receive it. This invoice will contain the shipping instructions we have received from you. If these shipping instructions are incorrect, contact us immediately, as we may still be able to correct the shipping instructions before the item ships. Shipping InformationWarranty issues and manufacturer restrictions prevent us from shipping certain products to all geographical locations. In addition, some items too big to ship to a P.O. box must be shipped to a street address. You'll be notified while placing your order if we're unable to ship specific items to the address you've selected.
Free Shipping to lower 48 states only. Free shipping will appear at checkout when you enter a shipping address. We do not ship to Alaska or Hawaii. |
Terms of Use
This website is owned and operated by Catskill Craftsmen Inc., a for-profit entity in the State of New York. By accessing or using this website, you agree to be bound by these Terms of Use.
General Provisions
Catskill Craftsmen Inc. is not liable or responsible for the accuracy or completeness of any information provided on its website, including product descriptions. We assume no liability or responsibility for any damages arising from a visitor's use of, or inability to use, a site. The contents are provided as general information only. Catskill Craftsmen Inc. makes no warranty, either express or implied, regarding the completeness, accuracy, or currency of this information or its suitability for any particular purpose. Some of the information or material on this site may be affected by current legislative, regulatory, judicial, or other developments which are not reflected here; you should not rely solely on the information on this site, but should confirm that it remains complete and correct before relying upon it. In addition, our website may contain hypertext links to other websites. Such links are provided for your convenience and are not intended as an endorsement by Catskill Craftsmen Inc. of the organizations operating those sites. Catskill Craftsmen Inc. is not responsible for the information those sites contain, nor their privacy practices.
Catskill Craftsmen Inc. may also post material prepared by other organizations and individuals not employed by Catskill Craftsmen Inc. for informational purposes. Catskill Craftsmen Inc. does not necessarily agree with the opinions expressed in such material and we are not responsible for the completeness, accuracy, or currency of the information. Catskill Craftsmen Inc. reserves the right to alter the content of any of its sites (including product pricing) and to terminate a site at any time without notice.
Pricing
Despite our best efforts, a small number of the items in our catalog may be mispriced. If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation. Prices are subject to change at any time.
Out of Stock Items
Occasionally, items may become temporarily out of stock. If an order is placed for an out of stock item, we will notify you and give you the option to wait until the product becomes available again or cancel your order.
Your Account
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use catskillcraftsmen.com only with involvement of a parent or guardian. catskillcraftsmen.com and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders at their discretion.
Linking To Us
Catskill Craftsmen Inc. copyrighted text and image files may not be uploaded to other websites, news groups, or electronic mailing lists without special permission. Instead, other sites are encouraged to link to our web pages. While permission is not required for linking to our sites, we do ask that you send us a courtesy notice informing us that a link is being established.
Trademarks
The logos displayed on this website are registered and unregistered trademarks of Catskill Craftsmen Inc., its grantees, and others. Your misuse of the any of the logos displayed on the Website, or any other content on the website, is strictly prohibited.
Copyrights and Reuse Permissions
Copyright in the text materials contained in this website is owned by Catskill Craftsmen Inc. The text materials contained in this website may be used, downloaded, reproduced, or reprinted, provided that this copyright notice appears in all copies and provided that such use, download, reproduction, or reprint is for non-commercial or personal use only. The text materials contained in this website may not be modified in any way. You can obtain permission to use our content by contacting us. Please include the title, author, web address, and how you plan to use the reprint. Permission is not required for sending a copy of a publication to colleagues. All rights in photographs, illustrations, artworks, and other graphic materials, whether on the site, or in the documents on the site, are reserved to the copyright owners (licensors). Prior permission to use, download, reproduce, or reprint any photograph, illustration, artwork, or other graphic material must be obtained from the copyright owner, regardless of the intended use. These images may not be modified in any way. Any use of the Catskill Craftsmen Inc. name or the text or graphic materials contained in this website in any manner to express or imply endorsement, sponsorship, affiliation, or association of the user with or by Catskill Craftsmen Inc. is strictly prohibited.
Contact
If you have questions about establishing a link to our site or reuse permissions, please contact us.
General Provisions
Catskill Craftsmen Inc. is not liable or responsible for the accuracy or completeness of any information provided on its website, including product descriptions. We assume no liability or responsibility for any damages arising from a visitor's use of, or inability to use, a site. The contents are provided as general information only. Catskill Craftsmen Inc. makes no warranty, either express or implied, regarding the completeness, accuracy, or currency of this information or its suitability for any particular purpose. Some of the information or material on this site may be affected by current legislative, regulatory, judicial, or other developments which are not reflected here; you should not rely solely on the information on this site, but should confirm that it remains complete and correct before relying upon it. In addition, our website may contain hypertext links to other websites. Such links are provided for your convenience and are not intended as an endorsement by Catskill Craftsmen Inc. of the organizations operating those sites. Catskill Craftsmen Inc. is not responsible for the information those sites contain, nor their privacy practices.
Catskill Craftsmen Inc. may also post material prepared by other organizations and individuals not employed by Catskill Craftsmen Inc. for informational purposes. Catskill Craftsmen Inc. does not necessarily agree with the opinions expressed in such material and we are not responsible for the completeness, accuracy, or currency of the information. Catskill Craftsmen Inc. reserves the right to alter the content of any of its sites (including product pricing) and to terminate a site at any time without notice.
Pricing
Despite our best efforts, a small number of the items in our catalog may be mispriced. If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation. Prices are subject to change at any time.
Out of Stock Items
Occasionally, items may become temporarily out of stock. If an order is placed for an out of stock item, we will notify you and give you the option to wait until the product becomes available again or cancel your order.
Your Account
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use catskillcraftsmen.com only with involvement of a parent or guardian. catskillcraftsmen.com and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders at their discretion.
Linking To Us
Catskill Craftsmen Inc. copyrighted text and image files may not be uploaded to other websites, news groups, or electronic mailing lists without special permission. Instead, other sites are encouraged to link to our web pages. While permission is not required for linking to our sites, we do ask that you send us a courtesy notice informing us that a link is being established.
Trademarks
The logos displayed on this website are registered and unregistered trademarks of Catskill Craftsmen Inc., its grantees, and others. Your misuse of the any of the logos displayed on the Website, or any other content on the website, is strictly prohibited.
Copyrights and Reuse Permissions
Copyright in the text materials contained in this website is owned by Catskill Craftsmen Inc. The text materials contained in this website may be used, downloaded, reproduced, or reprinted, provided that this copyright notice appears in all copies and provided that such use, download, reproduction, or reprint is for non-commercial or personal use only. The text materials contained in this website may not be modified in any way. You can obtain permission to use our content by contacting us. Please include the title, author, web address, and how you plan to use the reprint. Permission is not required for sending a copy of a publication to colleagues. All rights in photographs, illustrations, artworks, and other graphic materials, whether on the site, or in the documents on the site, are reserved to the copyright owners (licensors). Prior permission to use, download, reproduce, or reprint any photograph, illustration, artwork, or other graphic material must be obtained from the copyright owner, regardless of the intended use. These images may not be modified in any way. Any use of the Catskill Craftsmen Inc. name or the text or graphic materials contained in this website in any manner to express or imply endorsement, sponsorship, affiliation, or association of the user with or by Catskill Craftsmen Inc. is strictly prohibited.
Contact
If you have questions about establishing a link to our site or reuse permissions, please contact us.
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